Hear from Emily Goertz, UTMB’s VP of Revenue Cycle, on her team’s decision to look externally for a patient financing solution, the importance they placed on automation and patient-friendliness, and their resulting success in boosting patient satisfaction and both pre-service and post-service collection rates.
As their share of payment responsibility rises, patients increasingly require extended terms or additional support to cover self-pay balances. On their part, providers are seeing a rise in bad debt and an increasing administrative burden associated with administering financial assistance policies and collecting patient payments. On top of this, new Consumer Financial Protection Bureau scrutiny and state-level regulations have emerged around patient financing, extraordinary collection actions,...
This engaging session centers around UTMB Health’s recent successful initiative to increase transparency and flexibility of patient payments while simultaneously improving patient revenue capture. Hear from Emily Goertz, UTMB’s VP of Revenue Cycle, on her team’s decision to look externally for a patient financing solution, the importance they placed on automation and patient-friendliness, and their resulting success in increasing both pre-service and post-service collections.
As patient responsibility surges to make up over 30% of Net Patient Revenue, healthcare leaders have an opportunity to meaningfully impact financial performance simply by fine-tuning patient financing strategies. In this webinar, learn the available approaches to patient financing, the pluses and minuses of each, and what you should know when evaluating options. Learn firsthand from Geisinger’s Chief Revenue Officer about his team’s unique approach to self-pay balances, and get actionable ins...
