News & Press
PayZen Report: Costs Drive More Than 2 in 5 Patients Toward AI Instead of a Doctor
PayZen’s State of Healthcare Affordability: The Patient Perspective 2026 focuses on addressing unaffordability, payment options and AI-powered financial guidance SAN FRANCISCO – October 6, 2026 – Today, PayZen, the leading AI-driven patient affordability platform, released its third annual State of Healthcare Affordability: The Patient Perspective 2026. Based on a nationwide survey of 1,000 a...
TIME: World’s Top HealthTech Companies of 2026
PayZen was named to TIME’s list of the World’s Top HealthTech Companies of 2026, recognized in the AI & Data Analytics category. TIME partnered with data firm Statista to identify companies around the globe using digital technologies to make healthcare more effective and accessible, evaluating metrics including financial performance, reputation, and online engagement.
Becker’s Hospital Review: Hospitals’ Growing Prepayment Trend
More providers are requiring payment before a medical procedure. The share of U.S. healthcare providers building prepayment into the estimate process — whether by encouraging it, requiring it, or keeping a card on file — climbed to more than 9 in 10 in 2026, up from 81% in 2025, according to survey data from the Healthcare Financial Management Association and PayZen.
Wall Street Journal: Why More Hospitals and Doctors Are Asking Patients to Pay First
Have a costly medical procedure coming up? Odds are, you’re going to be asked to pay ahead of time. This year, about 92% of U.S. health providers either encourage prepayment, require it or collect a payment method on file during the estimate process, according to a survey conducted by PayZen, a patient payment service provider, and the Healthcare Financial Management Association. Last year, it was 81%.
PYMNTS: 92% of Health Providers Want Patients to Prepay
Americans are being asked to pay for costly medical procedures up front. Roughly 92% of U.S. health providers this year are either encouraging prepayment, requiring it, or collecting a payment method to have on file during the estimate process, The Wall Street Journal (WSJ) reported.
How Congress sees direct contracting impacting hospitals
Congress heard testimony that expanding direct contracting could cut costs, speed provider payments, and reduce clinician burnout, particularly benefiting rural hospitals, but the resulting drop in ED and urgent care visits would also cut hospital revenue, and related bills on facility fees and claims-data sharing drew pushback from hospital advocates over administrative burden.
PayZen Appoints Jingwei Wu as SVP of Engineering to Advance Healthcare Affordability
Former LinkedIn engineering leader strengthens the company's AI and engineering leadership as it scales its patient affordability platform. SAN FRANCISCO – July 28, 2026 – PayZen, the leading AI-driven patient affordability platform, has announced the appointment of Jingwei Wu as Senior Vice President of Engineering. Wu joins as PayZen enters its next phase of growth, investing in the engineering foundation and AI infrastructure that will power its ...
TechTarget: With patient collections at 31%, is AI providers’ new strategy
As out-of-pocket costs and high-deductible health plans continue to rise, health systems are finding that their legacy patient collection strategies are failing to catch up
MedCity News: What Can Providers Do Differently to Get Paid Sooner
A new report from PayZen found that providers collect just 31% of patient bills on average, even as patient payments account for a growing share of health system revenue. PayZen executive Tobias Mezger outlined how providers can improve the patient financial experience through clearer pre-care payment conversations and more flexible financing options.
Fierce Healthcare: Health system revenue heads increasingly turning their attention to patients’ share of the bill
Patient collections are playing a bigger and bigger role in health systems’ total revenues, bringing a new focus on the difficulties organizations face in securing timely, or any, payments for their services, a new survey report warns.
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