Propensity to pay vs. ability to pay: what’s the difference?
And how does ability to pay affect patient payment success? The billing and collections industry often uses the concept of propensity to pay to express the likelihood that a group of customers will pay their bills. Propensity-to-pay calculations continue to get more precise, with artificial intelligence-based algorithms to interpret historical data and forecast future collections rates. But especially when it comes to patient collections in healthcare, ability to pay is also crucially i...
