State of Healthcare Affordability: The Provider Perspective
PATIENT AS THE PAYER REQUIRES A NEW BLUEPRINT
Based on a survey conducted in partnership with HFMA, 205 revenue cycle leaders from leading health systems share insights on shifting priorities, performance metrics, and how AI is reshaping the future of the revenue cycle.
What You’ll Learn in the Report
Patient revenue benchmarks from health systems nationwide
How leading systems are shifting toward earlier financial engagement
Where AI is transforming the revenue cycle—and where it’s notKEY FINDING
Improving the Patient Financial Experience Is Now a Top Priority
In just one year, the share of health systems prioritizing improvements to the patient financial experience more than doubled. This shift reflects a growing recognition that patient experience is no longer separate from financial performance. As patients shoulder a greater share of care costs, friction in the financial journey directly affects collections, access to care, and overall system efficiency.
KEY FINDING
More than one in three health systems use AI in the revenue cycle.
How Does Your Revenue Cycle Compare?
This report provides a clear view into the key KPIs shaping today’s revenue cycle, from patient collections and payment plan performance to pre-service engagement.
Understanding how your health system’s performance compares is key to identifying gaps and unlocking opportunities for improvement.
Read The Full Report
Explore patient behavior insights, real system benchmarks, and recommendations for building a more sustainable, patient-first revenue cycle.