ANNUAL REPORT
State of Healthcare Affordability:
The Provider Perspective 2025
Benchmarks, Insights & Analysis from 213 Healthcare Revenue Cycle Executives
Today’s Billing Model Isn’t Working—for Providers or Patients
76%
of patient billings go uncollected
65%
of systems cap in-house payment plans at 24 months
30%
of annual patient collections are tied up in open payment plans
62%
of providers do not work with third-party financing partners
The report reveals a significant opportunity for hospitals to strengthen collections and reduce bad debt by better aligning patient payment options with affordability, such as adopting flexible, extended-term payment plans with minimal administrative overhead.
KEY FINDING
Hospitals that implement pre-service payment policies, such as requiring pre-payment or a card on file, report 20% higher overall collection rates.
Want to Know How Your Health System Compares?
Move beyond industry averages with a custom benchmarking analysis tailored to your NPR, payor mix, current payment plan offerings, and more. Measure your performance, compare it to your peers, and uncover opportunities for improvement.
Read The Full Report
Explore patient behavior insights, real system benchmarks, and recommendations for building a more sustainable, patient-first revenue cycle.